5bet bdt Privacy Policy

This privacy policy describes our commitments and practices regarding the collection, processing, storage, and protection of personal information of 5bet bdt platform users. By using the 5bet bdt website, application, or any related services, you agree to the terms set out in this policy. Our Terms and Conditions contain additional provisions related to this privacy policy, and we recommend reading them together.

We believe you should have full control over your personal information. If you have any questions about anything in this document, please contact our support team.

Scope of Data Collection

5bet bdt collects the information necessary for account registration, identity verification, processing transactions, and improving service quality. This information falls into the following categories:

1.1 Registration and Identity Information

The information you provide when creating an account includes:

• Full name and date of birth (for age verification — must be 21 years or older)
• National ID card or passport number
• Mobile number and email address
• Residential address
• Username and password (passwords are always stored in encrypted form)

1.2 Financial Transaction Information

During deposit and withdrawal processes, we collect information related to payment methods. 5bet bdt supports transactions via bKash, Nagad, Rocket, Upay, and bank transfer. Records of each transaction are stored securely, which helps prevent financial fraud and resolve disputes.

1.3 Automatically Collected Information

When you use our platform, certain technical information is collected automatically:

• IP address and device identifier
• Browser type and operating system
• Session logs and page visit data
• Usage data collected through cookies and similar tracking technologies
• Game play history and betting patterns

Purpose of Data Use

5bet bdt uses your information only for legitimate and clearly defined purposes. We never sell your information commercially to third parties.

2.1 Service Operation and Improvement

• Account management and security verification
• Processing deposits, withdrawals, and bonuses
• Identifying and resolving technical issues on the platform
• Personalising the user experience

2.2 Security and Fraud Prevention

We monitor suspicious activity to keep your account and financial information secure. Data is analysed to detect the possibility of multiple accounts, money laundering, or fraudulent transactions.

2.3 Communication and Support

We use your mobile number and email to contact you about important matters — such as account verification, transaction confirmations, and security alerts. If you do not wish to receive promotional communications, you can let our support team know at any time.

2.4 Responsible Gaming

As part of our responsible gaming programme, we monitor users' gaming behaviour. If excessive betting or high-risk patterns are identified, the relevant user may be contacted or limits may be applied.

Data Protection and Security

5bet bdt follows industry-standard technologies and practices to ensure the security of your information.

3.1 Technical Safeguards

• SSL (Secure Socket Layer) Encryption: All data transferred between your browser and our servers is secured with SSL.
• Data Encryption: Sensitive information stored in the database is kept in encrypted format.
• Firewall and Anti-Intrusion Systems: Active security layers are maintained to prevent unauthorised access.
• OTP Verification: A one-time password verification system is in place for login and important transactions.

3.2 Administrative Safeguards

Only authorised staff can access your personal information, and they are bound by confidentiality agreements. Our data protection policy is reviewed and updated regularly.

3.3 Response to a Data Breach

In the event of a data breach, we will take immediate steps to notify the affected users and will put in place the necessary preventive measures according to the severity of the incident.

Data Sharing with Third Parties

5bet bdt does not sell your information to third parties. However, in specific circumstances and under strict conditions, some information may be shared:

4.1 Service Provider Partners

Limited information may be shared with payment processors, technology infrastructure providers, and game suppliers. These partners are given access only to the information necessary to carry out their designated tasks.

4.2 Legal Obligations

Information may be disclosed in response to a court order, a lawful request from a law-enforcement authority, or any other legal obligation. In such cases, we will make every effort to notify you in advance where possible.

4.3 Business Restructuring

In the event of a merger, acquisition, or any other structural change to the business, user information may be transferred to the new entity, but the terms of this policy will continue to apply.

Cookie Policy

Cookies are used on the 5bet bdt website and application. Cookies are small text files stored on your device that help us remember your preferences and improve the user experience.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. Disabling these will prevent the platform from working properly.
• Functional Cookies: Used to remember your preferred language, game categories, and other settings.
• Analytical Cookies: Help analyse platform usage patterns and improve the service.

5.2 Cookie Controls

You can control or reject cookies through your browser settings. Please note that disabling essential cookies may cause problems when using certain services.

Data Retention Period

5bet bdt retains your information only for as long as necessary to fulfil the specific purpose for which it was collected.

• Active account data: For the entire period the account remains open.
• Financial transaction records: Retained for a set period after account closure to meet legal obligations.
• Security logs: Retained for a set period for the purpose of investigating suspicious activity.
• Closed account data: A defined grace period is observed before complete deletion.

User Rights

As a 5bet bdt user, you have the following rights over your own information:

7.1 Right to Access

You may request a copy of the information we hold about you at any time. Please contact our support team to do so.

7.2 Right to Correction

If any of your information is incorrect, you may request a correction. You can update much of your information yourself through your account settings.

7.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, some information may be required to be retained for a set period due to legal obligations.

7.4 Right to Object to Processing

You have the right to object to promotional communications or certain types of data analysis.

Protection of Minors

5bet bdt is strictly operated for persons aged 21 or older. We do not knowingly collect any information from minors. Age is verified at registration, and if an account belonging to a minor is identified, it will be closed immediately.

If you believe a minor is using our platform, please notify our support team.

Policy Changes and Updates

5bet bdt reserves the right to review and update its privacy policy from time to time. For significant changes, we will notify you in advance via your registered email or a platform notification. Continued use of the platform after any change will be taken as acceptance of the updated policy.

To learn more about our operations and services, visit our About Us page.

Contact and Complaints

For any questions or complaints about this privacy policy or your information, please contact us:

• Live Chat: 24 hours a day, 7 days a week, in Bengali and English
• Email: [email protected]

Our support team generally responds to emails within 24 hours. Resolving your complaint quickly is our priority. For answers to common questions, you can visit our FAQ section.